Management
The Management of the day-to-day operations of the TCOPS will be completely under the purview of Quintes Global. As per the agreed contract, the Parent Organization will compensate Quintes Global for the services.
Transformation Centric Operations
TCOPS (Transformation Centric Operations): ‘Segregated Ops Center’ for each Parent, to serve as ‘an extension of the Parent corporation’ delivering productivity saves and EBITDA impact. Each unit is referred to as DTU – Dedicated TCOPS Unit. The operations have to be transformation centric, not just ‘managing’, but ‘reengineering, enhancing and aligning’ the operations with the Parent Company’s goals (TCOPS)
People
TCOPS operations will be performed by a mix of current (parent organization) and newly hired employees – who will all be on the rolls of Quintes Global, with the parent organization continuing to have full access to everyone.
Ownership
Equity Ownership of the SLE housing the TCOPS will be agreed upon by Quintes Global and the Parent Organization. Irrespective of the % ownership, the parent organization will continue to have full access to the TCOPS.
Operations
The TCOPS will operate as a Going Concern once the Setup or Acquisition (as the case may be) has been completed. All operations will be performed as per the pre-agreed SLAs and other contractual terms signed upon.
Branding
To maintain continuity of branding, servicing and relationships, the TCOPS operations and all its employees will be treated as a dedicated part of the Parent Organization from the point of view of its business, brand and culture.